Frequently Asked Questions

How to join a membership?

Spend 2,500THB/bill and get to sign up for the membership for free.

Are It’s skin products safe to use during pregnancy?

All It’s skin products have been carefully formulated and safe to use during pregnancy.

What are the member benefits?

It’s skin member will receive the benefits as following:

  • On-top discount 10% off.
  • 50% off within the birthday month in a single bill.

Dispatch times?

  • Once the orders are placed and paid, they will be processed and shipped out over the following business days, Monday-Fridays (excluding Public Holidays).
  • We use Thai Post registered mail which takes approximately business 4-7 days to deliver, excluding the weekends and Public Holidays. The tracking system will only show the ‘parcel received’ and ‘out for delivery’ status.

What to do if there I had an allergic reaction?

If you had an allergic reaction to one of our products, please contact us via LINE: @itsskinthailand

Kindly include the following information:

Your order number and the online channel or the branch that you purchased the product from.
Name of the product that you had an allergic reaction to.
Clearly specified your symptoms
You may be asked for these additional information

Medical certificate
Photo of your receipt
Photos of the product
Photos of your allergic area

How to request for a tax invoice?

– If you would like a tax invoice, please provide the followings:

  •  Order number
  •  Full name on tax invoice
  • Tax ID or Identification Number
  • Address on tax invoice
  • Address for sending tax invoice to

– Once tax invoice has been issued, your order cannot be returned, refunded or exchanged. Please check your order before requesting for a tax invoice.
– Send above information to E-mail: